Can I order less than the minimum quantity?
At Mountain Crests, there are no minimums for apparel. For promotional ‘hard goods’ items, ordering less than the posted minimum quantity is possible, but it may come with a handling fee for ordering less than the posted minimum.
Why is there a minimum quantity?
For many of our apparel products, we do not have a minimum order. Our small clients are just as important to us as out our larger ones. Most promotional products have a minimum quantity because of the extensive process of setting up the machines in order to delivery the highest quality products.
Why is there a set-up charge?
For embroidery programs, there is a one time set up fee for the logo. We then create a file and archive your design so that it can be used in future orders. For promotional products and screening, there is an extensive process for set up screens and designs that can not be archived and must be done for each design, every time.
What is the turn around time?
For embroidery and screening, typical turn around times are 7-10 business days upon approval of the logo for color and location. Promotional products are typically two weeks from log and location approval.
When will you charge my credit card?
Your card will be charged upon completion of your order prior to delivery or pick-up.
Do you sell items without customization (blank items?)
Yes we do sell blank items at a discounted price. Please contact us for pricing for blank item pricing.
I need my order by a certain date, can you meet that date?
Please include the date you require your items in the “Additional Information” text area on the product page when adding items to your cart. Usually we are able to get items to customers in 7-10 business days unless specified on the product page. If you require items sooner rush fees may apply (in this case we will contact you with a revised invoice before moving forward)
Do I have to pay tax?
Tax is HST for all orders. All kids sized clothing is charged a 5% tax.
Do you offer logo design services?
Logo design can be provide for a fee. This is quoted on a case by case basis, as most artists charge by the hour. We have a network of excellent artists than can capture your corporate or event’s image.
